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Orum Help Center

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Orum Help Center

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Orum Help Center

Getting Started
Features
Webhooks
Live Streams and Recordings
AI Scorecards
AI Roleplay Agents
Dialer
Data Enrichment
Analytics
Call Library
Transcription and Objection Detection
Automations
Call History
Call Recordings
Salesfloor
Integrations
Best Practices
Troubleshooting & FAQ
Teams & Users
Settings
Security and Compliance
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Features

Dig into our core features and learn how to get the most out of Orum

WebhooksLive Streams and RecordingsAI ScorecardsAI Roleplay Agents

Dialer

Canceled Calls Outdated Caller ID InformationVoice PromptsMarking Number StatusChrome ExtensionSkip Duplicate Numbers

Data Enrichment

How To Choose Prospects To EnrichEnrich Numbers Overview

Analytics

Understanding Bridged: Connect RatiosSalesforce Integration: Call Disposition Report Using Subject LineUnderstanding Connect: Conversation RatiosUnderstanding Conversation: Meeting RatiosAnalytics BenchmarkingList Performance Dashboard

Call Library

Create a curated library of past sales calls for your entire team to learn from

Playlists in Call LibraryCall Library Overview

Transcription and Objection Detection

Transcripts and Objection Detection Overview

Automations

Add prospect or number to Do-not-call (DNC) Registry

Call History

Re-Adding Removed ProspectsCall History: Inbound CallbacksCHANGE SAVED DISPOSITIONCall History Page

Call Recordings

How to find and share Call Recording Links in OrumCall Recording OverviewHow to Find a Call Recording Link in OrumCall Recording Settings and Two Party Consent

Salesfloor

ChatScreensharingLive ListenAchievementsNavigating the SalesfloorSpotlighting
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