With skipping duplicate numbers or 'deduping' numbers, Orum can automatically prevent calls to phone numbers shared across multiple prospects. 

Note: 

• Skipping duplicate numbers or 'deduping' is automatically turned on by default . 

• In Power Dialing, you have the choice to enable or disable deduping for duplicate numbers.

• In Parallel Dialing, deduping is enabled automatically and cannot be turned off. 

Skipping Duplicate Numbers while Power Dialing

When using Power Dialing, you now have the option to “Skip duplicate numbers,” found in the Dialer settings panel:

1. Enable Skip Duplicate Numbers

   This setting is enabled by default, ensuring Orum will only call a duplicate phone number once for any list of prospects. This avoids multiple calls to the same gatekeeper or contact and prevents redundant dials within the same session.

2. Disabling the Setting

   If you want to dial duplicates, they can uncheck “Skip duplicate numbers” in the Dialer settings panel. This reverts the system to include each instance of the duplicate number.

Skipping Duplicate Numbers in Parallel Dialing

With Parallel Dialing, Orum automatically deduplicates to keep you focused and efficient and to help raise your overall connect rate. Here’s how it works:

• Primary Contact Priority

  Orum will call only the first instance of a phone number found in the list, targeting the initial prospect linked to that number.

• Handling Alternate Numbers

  • If the duplicate number is a secondary or alternate contact for a prospect, Orum will mark it as removed from the dialing queue. This alternate will still appear in the list but will not be dialed again.

• Duplicate-Only Numbers

  • If the only number associated with a prospect is marked as a duplicate, that prospect will be moved to the “Uncallable” section and tagged with the label “Duplicate number.”

• Switching Between Modes

  If you prefer to contact duplicates, they can switch to Power Dialing and uncheck “Skip duplicate numbers” in the settings.