Subject: This knowledge article discusses Live Listen, where you can view and listen to your team’s active outbound calls all from one central location, and answer frequently asked questions about the feature.

With Live Listen, you can:

• Listen live to any active call from any rep

• Enable auto-listen to be connected to the next live call with a prospect

• Add coaching notes to any call to revisit or share. This feature is currently available to the manager & admin role only. These notes go to Orum Call History and do not push to integrated platforms.

How do I use Live Listen?

Where can I find Coaching Notes?

Within Orum Call History. Apply the Coaching Notes filter to isolate calls with Coaching Notes.

If you have any unread Coaching Notes, you will see a number next to the Call History tab at the top of the Orum Platform. (In the example below, the user does not have any)

You can filter for notes left on your calls or notes left on all calls you have the permissions to view. Please note you may need Manager or Admin level Orum permissions to view notes on other Reps' calls.

FAQs

Can multiple users listen to the same call at the same time?

Yes. As many users as you have in your account are able to listen to any call simultaneously with little to no delay.

Can reps listen to each other's calls while in progress?

Yes. Anyone on the team is able to listen calls. However, only managers & admins are able to leave notes in the call details.

Can multiple managers leave notes on a single call?

Yes. Multiple managers & admins are able to save notes independently and share with other managers.

Which fields does Orum target to populate data for company and prospect name in Live Listen?
Title (prospect):
Apollo contact.title
CSV column name includes "title"
SFDC : Title
Hubspot contact.jobtitle
Outreach prospect.title
Salesloft people.title

Account (company):
Apollo: account.name
CSV: column name includes "account"
SFDC Account.Name
Hubspot company.name
Outreach account.name
Salesloft accounts.name