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Re-Adding Removed Prospects
Updated 5 months ago

Subject: This article serves to guide users through the mass re-adding of previously removed prospects/numbers.

Note: his can only be done at the user level, and can not be done for an entire org at once. If needed to do a bulk re-add for an entire org, please reach out to support for further assistance.

You can find removed numbers/prospects in two places:

The first is when you are looking at a list in the Dialer. They will appear at the bottom of the list under the Uncallable section.

If you want to re-add removed numbers/prospects, click "Re-Add Prospect."

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The second location you can find removed numbers/prospects is in Call History.

On the left-hand side of Call History, select the menu option "Statuses" and check the box "Removed". 

Removed-_Statuses.pngRemoved_Check_box.png

You should now see only previously removed prospects.

Check the box next to the prospects you would like to re-add or check the master box to the left of "Rep." 

You will then see the action buttons appear above the list, and can select to "Re-Add."

 

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