Subject: This article covers how to find and manage Inbound Callbacks in Call History. For a guide on how to field inbound callbacks, go here.

How can I find my Inbound Callbacks?

Under the Call History tab, apply "Inbound Callback" under the Call Type filer. Apply additional filters as needed to find specific inbound callbacks.

How do I know if I have any missed Inbound Callbacks?

When you filter by Inbound Callback in Call History, calls with "! Log inbound call" as the Disposotion are usually inbound callbacks that you missed.

You could have fielded the callback but forgot to log it in the inbound callback interface when it occured. This is another reason why "! Log inbound call" may appear.

• If necessary, you can click Log inbound call to save a disposition to that call. You may need to then manually remove the prospect from the List or Sequence they are on, if desired.

• After saving the disposition, the call will write as an inbound or outbound call to the integrated platform. Some platforms are able to differentiate between the two, others are not.

  • The call may fire existing automations in the integrated platform, like completing an open task or removing the prospect from Sequence.

We recommend checking for inbound callbacks at least once a day to keep up to date with these calls. They can be great opportunities for booking meetings!

How can I return a missed Inbound Callback?

By clicking the phone icon. This will initate a Click to Call to that prospect!

How can I find more information on a specific Inbound Callback?

Clicking the expand icon will reveal more data on calls in Call History.

•  Click the prospect Name (hyperlinked in blue) to open more details about the prospect. From there you can click thru to the integrated platform or initiatite a Click to Call

• Reason ended will tell you more about how the call ended. "The prospect hung up" typically means the Prospect ended the call when reaching your voicemail or prior. "The sales rep hung up" means you fielded that call and ended it, likely when the conversation ended.

• You can see what List the prospect exists in. You can also listen to the call recording itself, if call recordings are enabled for your organization.