Mark a contact’s number status in Orum without going into your CRM and bring more efficiency to your dialing and clean your lists.
SDRs may assign a status of “Valid”, “Questionable”, or “Invalid” to numbers in Orum.
Once a status is assigned to a number a colored dot will appear next to the number. If no status has been assigned then there will be an empty dot next to the number.
Once a number has been marked as “Invalid” it will automatically be skipped in dialing lists.
If I mark a number with a status, does that status automatically apply to any other contacts that number may be associated with?
No, statuses are unique to contact and number combinations - so if a number is marked with a status, that same number will not be marked on any other contacts it is associated with.
In the case of CSV integrations contacts are defined as unique on the basis of the name and sales rep who uploaded the CSV.
Will the number statuses flow back into my CRM?
No, number statuses will remain in Orum, with the exception of number status changes made to Outreach-based prospects. For Outreach integrations the status will flow back to the phone number associated with the dial.
What integrations is this feature available with?
This feature works for all numbers in Orum, regardless of what integration they come in through
If a prospect phone number has a status assigned from Outreach, Orum will respect that number status.