If you’re encountering errors related to your organization's API limit being reached in Salesloft, this guide will help you troubleshoot and resolve the issue effectively.

Salesloft’s API limit is typically 600 by default, shared by all systems making calls on Salesloft's API.

Steps to Resolve API Limit Issues

There are two main ways to address this issue, and we recommend doing both:

1. Request an Increase to the API Call Limit
   • Salesloft will usually double your limit upon request without much contest.
2. Identify and Adjust System API Calls
   • Determine which system(s) are making the most calls and adjust the frequency at which they call Salesloft's API.

Requesting an API Limit Increase

To request an increase, you can use the following wording for your ticket with Salesloft:

Ticket Request:

Salesloft Support, we believe we may be hitting our API call limit which is causing challenges with our other applications. I would like to request an increase to our API limit and a breakdown of our current API usage by application making the calls.

By following these steps, you can effectively manage and resolve API limit issues in Salesloft, ensuring smooth operation for all your integrated systems.