Analytics in Orum offers 5 new dashboards where you can see details of your team’s performance. Learn more about each dashboard through these links:
Orum Analytics allows users and managers to gather a wide range of data from calling efforts. The page lists dials, connects, conversations, and meeting data, as well as other important ratios.
Session Time - This is calculated as the sum of dial time, talk time, and pause time.
Pause Time - Accumulated time when a rep is dialed into a session but isn't dialing or is in between dials (i.e. finishing up their notes, logging a disposition, etc.)
Dial to Connect - Percentage of dials that resulted in a connect.
Callback to Connect - Percentage of callbacks that resulted in a connect.
Bridged to Connect - Percentage of the parallel dialed calls that were bridged in, what number of those were marked with a connect or meeting disposition.
Connect to Conversation - Percentage of connects that resulted in a conversation.
Conversation to Meeting - Percentage of conversations that resulted in a meeting.
Conversation = connect or meeting disposition, greater than 60s duration
Dials - Number of actual dials that have been made in Orum**.**
Outbound Connects - Number of calls marked with one of your connect dispositions.
Callbacks - Number of inbound calls received.
Callback Connects - Number of inbound callbacks marked with one of your connect dispositions.
Conversations - Connect or meeting disposition, greater than 1 minute (60s duration). - In parallel dialing, please note that the 60s call duration calculates after the bridging "beep" is heard.
Meetings - Number of calls marked with one of your meeting dispositions.
Talk Time - Amount of time the rep spoke with prospects in the given range. **Calls must be marked with a connect disposition in order for talk time to accumulate.
Dial Time - Amount of time the rep spent dialing prospects during the selected range.