Orum Analytics has two charts you can use to track disposition data.

These charts can help you understand what is happening on your Orum calls at scale. Top performing Organizations use them to identify areas for training, enablement, and process refinement.

You can find both charts within Orum Analytics by scrolling down past the landing area.

Chart I: What are the most common dispositions?

This chart is useful for understanding disposition trends for a particular Rep. This chart is great for 1:1 coaching and performance management.

• Use the Filters on the left-hand side of Orum Analytics to select a specific Rep. You can also filter for things like date range, specific list dialed, and more.

• If you only want to see Connects, ensure "Connect" is listed in the box above the chart.

Chart II: What dispositions are reps recording?

This chart is useful for understanding disposition trends across multiple Reps. This chart is great for group planning and resource allocation.

• Apply a Team filter (if available) to focus on groups of Reps.

• If you only want to see Connects, ensure "Connect" is listed in the box above the chart.

If you remove the "Connect" Outcome filter(s), you will notice a lot more Data is added to the chart(s): all of your non-connected calls!

• All of your non-connect Dispositions will be added to the chart. These are the dispositions Rep used when they did not reach the intended Prospect.

• This view can be intimidating at first, but is very helpful in understanding what is preventing you from reaching your prospects. Is it bad data (lots of "Wrong numbers")? Are we getting hung up on ("Hook rejected")?

  • Without a robust disposition strategy, you may miss out on this value. Here's our recommended list of Dispositions.

• Orum's automation language will also be added to the chart. These are calls where the Orum dialer automatically moved the Rep to the next call.

  • went to voicemail - The call went to voicemail, and we did not leave a pre-recorded voicemail.

  • went to voicemail - name match - Same as above, and we also confirmed the answering machine said either the person’s first or last name, or a nickname.

  • left voicemail - The call went to voicemail, and we left a pre-recorded voicemail.

  • left voicemail - name match - Same as above, and we also confirmed the answering machine said either the person’s first or last name, or a nickname.

  • no answer - There was no answer, and the call didn’t go to voicemail.

  • busy - There was a busy tone.

  • failed

    • The call failed = the call failed to dial, think about when you make a call on your cell phone and it just fails to dial out for some reason, then you try again.

    • Detected a failed call = something on the recipient's end prevented the call from successfully dialing that prospect (not a working number or something similar).

  • cancelled - The call was cancelled, either because the rep pressed the pause button, the rep hung up, or a human was detected in another call while this call was ongoing.

  • dial tree - The call was routed to a dial tree.

  • dial tree - no directory - The dial tree that was routed to didn’t have a call directory to navigate. It only asked for an extension.