Updated 9 months ago
The journey from initial conversation to securing a meeting is rarely a straight line. It's a nuanced process filled with obstacles and especially, objections. We believe that the key to improving your conversation-to-meeting rate is making sure you feel ready and confident to handle any objection. Here are some tips we train our own reps on:
Feel free to use this objection handling table as a resource and even fill in your own responses.
Objection | Response | Category |
I'm running into a meeting / I’m busy | I know I caught you cold here - do you mind if I briefly explained a little about what we do and you can let me know if you want to continue the conversation? | Brush off |
Send me information | I know I caught you cold here - do you mind if I level with you really quickly and explain what we do so we don’t waste any time with unnecessary follow-up? | Brush off |
I'm not interested | I know I caught you cold here - do you mind if I level with you really quickly and explain what we do and you can let me know if you want to continue the conversation? | Brush off |
I'm not the decision maker | I don't need you to be the decision maker - I need you to get excited about the product so we can start building a champion. The reality is that multiple stakeholders will be involved, and I think you're a great person to start with. | Authority |
Implementing other tools right now | Oh that's great - what tools are you implementing? When do you think is a good time to follow up? | Bandwidth |
We already use XYZ competitor | Would you mind if I very briefly explain how we’re different and you can tell me if you’re interested in continuing the conversation? | Competition |
How did you get my number | We have commonly used data products like Zoominfo (publicly traded), LeadIQ, etc. I'm not sure exactly where your number is from, but likely from one of those sources → ask a question | Surprise |
I thought you were someone else | Sorry to disappoint!! - do you mind if I level with you really quickly and explain what we do? | Surprise |
No Budget | Budgets are constantly moving targets. This is really about figuring out if there is a potential technical fit, and if we can achieve a positive outcome for you. Can borrow just 30 seconds to quickly explain what we do, and you can let me know if you want to continue the conversation? | Price |