Subject: This knowledge article covers how to activate and use Orum's automated LinkedIn and CRM link opening feature.

How do I enable and disable this feature?

 **As a "hack" for this feature-- if you need to have the CRM or LinkedIn tab open in a new WINDOW (rather than simply a tab in the same window as Orum)-- simply wait for Orum to auto open the first one on your list, right click on the tab that opens and select "move to a new window".

Note: Users can also download the Chrome Extension, if they prefer to have the prospects LinkedIn profile open directly in the connect screen.

Why isn't the LinkedIn Pop-up taking me to the prospect's Linkedin profile?

If you do not have the Linkedin URL field field out, the Linkedin Pop-up will instead initiate a search for that prospect.

In order to be taken directly to the prospect's Linkedin profile, you need the prospect's Linkedin URL filled out in the Linkedin URL field. For example, here is where to input the URL in Outreach:

Why am I being redirected from Orum to Linkedin/CRM in the same tab?

This usually occurs when you navigated to orum.com from a tab that was previously used as the Linkedin/CRM pop-up.

You can solve this issue by creating a fresh tab, going to orum.com, and restarting your dialing session.

My pop-ups still aren't working. What else should I try?

Sometimes users need to ensure their browser permissions are set to allow pop-ups and redirects. Be sure that your browser permissions are set to allow pop-ups and redirects. 

1. Click the settings icon in your URL bar

2. Click Site Settings
   

3. Set Pop-ups and redirects to "Allow"