In addition to manually selecting call-from numbers, users can enhance their connection rates by enabling Boost Connect.

This feature allows Orum to automatically select the optimal call-from number with the highest potential for a successful connection. The selection is based on a proprietary algorithm that analyzes a variety of intelligence signals, such as historical data and prospect information.

How Boost Connect Works

When Boost Connect is enabled, Orum will automatically choose the best call-from number. If no better alternative is found, Orum will use the fallback number selected by the user from their dropdown list of call-from numbers.

Enabling Boost Connect Org-wide (as an admin)

Boost Connect can be enabled or disabled by the account admin:

1. Go to Settings > System > Boost Connect

2. Toggle the feature on or off

When Boost Connect is disabled at the account level, individual users will not see the Boost Connect toggle on the left side panel in the Dialer page.

Enabling Boost Connect (as a rep)

1. Go to Dialer > Dialer Options on the left-side panel

2. Enable the toggle for Boost Connect

FAQ

• How does Boost Connect work?

  • When Boost Connect is enabled, Orum will automatically choose the best call-from number. If no better alternative is found, Orum will use the fallback number selected by the user from their dropdown list of call-from numbers.

• How can Boost Connect be enabled or disabled?

  • Boost Connect can be enabled or disabled by the account admin. They can go to Settings > System > Boost Connect and toggle the feature on or off. When Boost Connect is disabled at the account level, individual users will not see the Boost Connect toggle on the left side panel in the Dialer page.

• How can Boost Connect be enabled for reps?

  • Reps can enable the toggle for Boost Connect on the left-side panel in the Dialer Options.