Subject: This article discusses the functionality of the "skip" checkboxes in the Dialing Options of Orum.

Table of Contents:

1. "Skip" Checkbox Functionality Explanation

2. Individual Functionality Breakdown

"Skip" Checkbox Functionality Explanation:

The Orum Dialing Options include several checkboxes that change the behavior of Orum when making calls. 

Please note that these options will only be available when Orum is in "POWER DIAL" mode.

If your organization has disabled parallel dialing. These options will be below the Voicemail settings section.

When Orum is in power dialing mode, the skip checkboxes can be toggled with Mixer Icon

Individual Functionality Breakdown:

"Autocomplete voicemails" - If Orum detects an answering machine, it will leave the selected voicemail, set the disposition to “Left Voicemail,” and move on to the next call. 

"Skip Dial Trees" -  If Orum detects a dial tree, it will set the disposition to “Dial Tree”, hang up and move on to the next call.

"Skip After 30 Secs of Ringing" - If a call rings for 30 seconds, Orum will set the disposition to “no answer” , hang up, and move on to the next call.

"Auto Skip Busy/Failed Calls" -If Orum detects a busy signal or failed call, it will set the disposition to “busy” / “failed”, hang up, and move on to the next call.  

Please note that if Orum determines a call as "failed" when a number is determined to be out of service or otherwise detected to be an incorrect or non-functional number.

If a number is assigned to more than one prospect on a list, we'll only call it once.

"Silence ring tone"- If selected, you will not hear any ringing as calls are made.