/ /
Skip Options When Power Dialing
Updated 6 months ago

Subject: This article discusses the functionality of the "skip" checkboxes in the Dialing Options of Orum.

 

Table of Contents:

1. "Skip" Checkbox Functionality Explanation

2. Individual Functionality Breakdown

 

 

 

 



"Skip" Checkbox Functionality Explanation:

The Orum Dialing Options include several checkboxes that change the behavior of Orum when making calls. 

Please note that these options will only be available when Orum is in "POWER DIAL" mode.

If your organization has disabled parallel dialing. These options will be below the Voicemail settings section.


When Orum is in power dialing mode, the skip checkboxes can be toggled with Mixer Icon

Screenshot 2025-01-11 at 1.02.32 PM.png

Screenshot 2025-01-11 at 1.03.08 PM.png

 

 

 



 

 

Individual Functionality Breakdown:

 

Screenshot 2025-01-11 at 1.04.03 PM.png

"Autocomplete voicemails" - If Orum detects an answering machine, it will leave the selected voicemail, set the disposition to “Left Voicemail,” and move on to the next call. 

 

Screenshot 2025-01-11 at 1.04.36 PM.png

"Skip Dial Trees" -  If Orum detects a dial tree, it will set the disposition to “Dial Tree”, hang up and move on to the next call.

 

Screenshot 2025-01-11 at 1.05.38 PM.png

"Skip After 30 Secs of Ringing" - If a call rings for 30 seconds, Orum will set the disposition to “no answer” , hang up, and move on to the next call.

 

Screenshot 2025-01-11 at 1.06.09 PM.png

"Auto Skip Busy/Failed Calls" -If Orum detects a busy signal or failed call, it will set the disposition to “busy” / “failed”, hang up, and move on to the next call.  

Please note that if Orum determines a call as "failed" when a number is determined to be out of service or otherwise detected to be an incorrect or non-functional number.

Screenshot 2025-01-11 at 1.07.04 PM.png
If a number is assigned to more than one prospect on a list, we'll only call it once.

 

Screenshot 2025-01-11 at 1.06.48 PM.png

"Silence ring tone"- If selected, you will not hear any ringing as calls are made.

 



Was this article helpful?