What is call forwarding?

Call forwarding allows a prospect to call you back on the numbers you’re calling from in Orum. 

PLEASE NOTE: When using the following steps to activate call forwarding, Orum's telephony provider needs approximately 5-10 minutes before the system will function as expected.

Why is call forwarding a big deal?

Not only is it important for prospects to be able to call you back, but phone numbers are more likely to be flagged as illegitimate SPAM when they don't ring to a real person or business.

How to set up call forwarding:

Click the “number you choose” hyperlink in the subtext of the sidebar:

Enter your phone number:

Enter Phone Number then hit & "Verify"

Our system will call you and ask you to enter in a 6 digit code. Enter the code that’s displayed our your screen, and we’ll save your callback phone:

Dial the Code When Prompted to Finish

PLEASE NOTE: When using these steps to activate call forwarding, Orum's telephony provider needs approximately 5-10 minutes before the system will function as expected.

If people call back what happens?

If you are dialed into a session, you will see a notification pop-up and can answer it there.

If you are NOT dialed into a session and you have Call Forwarding set up, your desired phone will ring when a prospect calls you back. Your caller ID will show the Orum call-from number that you used to call the prospect.

More information here - Including a Walk Through Guide

Can I use Zoom, Google, or other VoiP numbers as my call forwarding number?

Due to the limiting technical aspects of using several junctures of VoiP telephony, this is not recommended. Orum recommends having calls forwarded to a landline or mobile phone.

Please note that prospects will not know your landline or mobile number! The number a prospect calls you back at is the Orum call-from number you dialed them from.

Can I set an international number as my call forwarding number?

Yes. Provided that your Orum account is enabled for international dialing to the country that your international number is in.

Please be sure to format your international call forwarding number as a single string starting with the country code.  Example: +440718907654

How can I remove or change my call forwarding number?

On the dialer page, simply navigate to the area under the call-from number section of Orum's left. Users will see "call forwarding" and hovering over it will let edit the number.  Remove the existing call forwarding number, then use the instructions towards the top of this article if a new call forwarding number needs to be added.

Enable Desktop Notifications for Inbound Calls

See the full guide to enable desktop notifications for inbound calls.