Troubleshooting

Dialer

• Dial Tree Vs. Extension
• Call Forwarding Not Working
• Phone Numbers Not Showing In Orum
• Identifying Prospects That Cannot Be Dialed
• Numbers Greyed Out and "Will Not Be Dialed" In Orum
• Where are my call tasks?
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Call Dispositions

• Reason Ended: Sales Rep

Disable product notifications

• Turn Tooltips Off/On

Prevent outgoing numbers appearing as SPAM

• Spam Overview
• Incoming Spam Calls
• Outgoing Calls Flagged as Spam

General Troubleshooting

• Salesforce report not loading
• SSO/SAML Integrations
• LinkedIn/CRM opens in same window as Orum
• Why is Company Name not showing up in Orum settings?
• Troubleshooting When Stuck in Dispositioning
• Google Chrome Version / Update Chrome
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