Subject: This article serves to explain how Orum determines that a phone number is not callable or otherwise failed.
Table of Contents:
What is a failed or busy number?
A failed or busy call is when you attempt to call a number, and the line immediately disconnects or you hear the standard busy signal. The following is a screenshot of how Orum looks when failed numbers are automatically removed and are unavailable to be dialed:
How does Orum determine a failed number?
Orum will attempt to dial a phone number and if it fails 3 times in a row (with no other results taking place, such as "cancelled") we will determine that it cannot be dialed and will show it accordingly on call lists for the rep moving forward.
How to Skip Failed or Busy Numbers
Orum can be set up to skip failed numbers by checking the box "Auto Skip busy/failed calls" when power dialing.
This automation is built in on the parallel dialer.
Does this number stay flagged as failed/ busy forever?
No, We will remove this flag after a month.