Failed and Busy Calls

Subject: This article serves to explain how Orum determines that a phone number is not callable or otherwise failed. 

Table of Contents:

1.) What is a failed or busy number

2.) How does Orum determine a failed number?

3.) How to Skip Failed or Busy Numbers

4.) Does this number stay flagged as failed/ busy forever?

 

What is a failed or busy number?

A failed or busy call is when you attempt to call a number, and the line immediately disconnects or you hear the standard busy signal. The following is a screenshot of how Orum looks when failed numbers are automatically removed and are unavailable to be dialed:

failed_phone_orum.png

How does Orum determine a failed number?

Orum will attempt to dial a phone number 3 times before determining that it cannot be dialed, the 3 dials can occur over any length of time. 

How to Skip Failed or Busy Numbers

Orum can be set up to skip failed numbers by checking the box "Auto Skip busy/failed calls" when power dialing. 

This automation is built in on the parallel dialer. 

 

mceclip0.png

 

 

Does this number stay flagged as failed/ busy forever?

No, We will remove this flag after a month. 

 

Was this article helpful?
0 out of 0 found this helpful
We want to hear from you
We're interested in your product feedback. Schedule a quick chat with our team today.