Call Recording Settings

Subject: This article serves to help Orum users learn how to enable call recording, about call recording restrictions, and where to find the recording in Orum. 

With Call Recording Settings, You Can:

• Enable or disable call recording
• Define call recording restrictions
• Enable or disable call recording link sharing

Table of Contents:

1. Does Orum have call recording capabilities?

2. How do I enable call recording?

3. Call Recording Restrictions

4. Can I share my recordings?

5. How do I know if calls are being recorded while dialing?

6. How do I find call recordings?

Does Orum have call recording capabilities?

Yes: Once the “Call Recording Addendum” has been signed by a customer, Orum’s team can activate the feature on the backend. Please create a support request at support.orum.com if you have any questions.

How do I enable call recording?

Navigate to Settings > System and find the area labeled "Call Recordings". Simply check the box to enable and click Save.

***If you do not see this setting, please contact your CSM or Customer Support for further assistance.

 You are solely responsible for complying with all applicable recording laws. You should consult with your company's resources to ensure that you obtain the appropriate level of consent from participants to record calls under the applicable laws. For more information, please see our Terms of Service.

Call Recording Restrictions

Here's a helpful article that discusses Call Recording Restrictions.

Can I share my recordings?

Yes you can! From Settings > System, simply check the box under Public Recording Links and click Save. This will allow your recordings to be shared with whoever you need. 

***As seen in the description, please be careful who you share these links with. 

How do I know if calls are being recorded while dialing?

You can see if a call is being recorded, or was recorded by simply hovering your mouse over the red dot displayed next to the call status! (Connected/Call Ended)
Here are some examples of the messaging you may see:

How do I find call recordings?

To view call recordings in Orum - All recordings are logged in the “Call History” page. From this page, scroll right until you see the "Recording" Column. Click the blue hyperlink labeled "Link", a new window opens and you can press play on the recording.

Screenshot of breakdown of call recording link view below:

To view in SFDC - it will depend on what field you’ve chosen to map the recording link to. Please use this guide to learn more about field mapping for call recordings.

To view in Salesloft - recording links will be placed in the calls tab

To view in Outreach - you can find recordings in the recording icon on the call activity