Subject: This article discusses the difference between the red reset button and blue refresh button located above your call list.
Reset – This is a clean slate. It removes all tasks in the current list and pulls in all new information of the available tasks in their CRM.
Refresh - is sort of a half measure. It pulls in any new prospects that haven’t received calls during that dialing session but doesn’t add in new tasks for existing prospects that have already received a call in the list, even if that session started hours or days ago.