Subject: This article describes the new inbound callback history filtering option on the Call History Page.
On the Call History page in Orum, users now have an additional filtering option that can drill down on the call type. The options that are available under the CALL TYPE section of the page include:
- Outbound Power Dialed
- Outbound Parallel Dialed
- Inbound Callback
After selecting the desired option, Orum will display the relevant results under the CALL TYPE column:
A tangential feature that was added along with the inbound callback options is the ability to log inbound calls with a desired disposition. When incoming calls come in and are not dispositioned, Orum displays a red alert symbol along with a message which reads "Log inbound call" as shown below.