Incoming Call Backs From Prospects

Subject: This article explains the new incoming call backs functionality. 

Table of Contents:

1. What does this new feature look like

2. How does this new feature work

What does this new feature look like:

Using a small pop-up notification, Orum now will show the name, title, and company of the prospect calling when they call back.  Here is what Orum users can expect to see:

How does this new feature work:

When prospects call back the number you chose to call them from in Orum, the user has the ability to connect the call within Orum.  When a call comes in, the user can click the "VIEW PROSPECT" button which will pause dialing, connect the user to the incoming caller, and open a popup with prospect details.

If the Orum user chooses to click the "DISMISS" button in the incoming call pop up, the notification will close but the incoming call remains visible at the top of the screen.  If a user is currently power or parallel dialing a list in Orum, the system will continue to call down the list as per normal.  After the incoming call has been dismissed, users can hover cover a condensed version of the notification to view the name, position, and company or click to open the prospect information

Here is what Orum looks like when a user clicks the VIEW PROSPECT button:

Here is what Orum looks like AFTER a user clicks the DISMISS button: