Supported International Dialing

International Dialing and Supported Countries & Territories 

1. Available International Countries/Territories and Categories

2. Call-From Number Availability

3. Working with the Dialable Countries Setting

4. Special Notes on Territories

5. Legal Information

 

Available International Countries and Categories

Countries available for international dialing can be broken into 2 categories:
1. Those that can be dialed with voice detection and AI- automation
2. Those that can be dialed with standard dialing

Voice detection and AI- automation are currently available for predominantly English-speaking countries. Support for countries that do not predominantly use English will be added in future iterations of the detector.

Countries & Territories with Detector / AI - Automation:

Orum currently supports dialing with automations into the following countries: American Samoa, Anguilla, Antigua and Barbuda, Australia, Bahamas, Barbados, Belize, Bermuda, Botswana, Canada, Cayman Islands, Dominica, Ghana, Gibraltar, Grenada, Guam, Guyana, Ireland, Jamaica, Kenya, Marshall Islands, Montserrat, Nauru, New Zealand, Nigeria, Northern Mariana Islands, Palau, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Sierra Leone, Singapore, South Africa, Trinidad and Tobago, Turks and Caicos, Uganda, United Kingdom, United States of America, Vanuatu, Virgin Islands (US & British), Zambia

Countries & Territories Available for Standard Dialing (No Detector or AI - Automations):
Orum also additionally supports dialing (without AI- automations) to the following countries: Albania, Algeria, Andorra, Angola, Argentina, Armenia, Aruba, Austria, Azerbaijan, Bahrain, Bangladesh, Belgium, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Sint Eustatius and Saba, Bosnia and Herzegovina, Brazil, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Chad, Chile, Colombia, Comoros, Cook Islands, Costa Rica, Croatia, Cyprus (Republic of), Czech Republic, Denmark, Djibouti, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eswatini, Estonia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Georgia, Germany, Greece, Greenland, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Honduras, Hungary, Iceland, India, Indonesia, Israel, Italy, Japan, Jordan, Kazakhstan, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macao, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia (Federated States of), Moldova (Republic of), Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nepal, Netherlands, New Caledonia, Niger, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Republic of the Gambia, Reunion, Romania, Rwanda, Saint Barthelemy, Saint Helena, Saint Pierre and Miquelon, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Slovakia, Slovenia, Solomon Islands, South Korea, Spain, State of Palestine, Suriname, Sweden, Switzerland, Tajikistan, Thailand, The Republic of North Macedonia, Timor-Leste, Togo, Tonga, Tunisia, Turkmenistan, Türkiye, Tuvalu, United Arab Emirates, United Republic of Tanzania, Uruguay, Uzbekistan, Wallis and Futuna

While there is not a current timeline for expansion, our engineering team wants to ensure that the product will function at the same high level our users have come to expect prior to releasing further international support.  Orum is committed to expanding international offerings and will announce further updates as they become available.

Please note: Orum's AI and programming currently only supports the English Language at this time. If users try and call numbers outside the countries currently supported by Orum, the number will be greyed out.  Orum will display an associated message that shows which explains unsupported international numbers cannot be dialed.

Call-From Number Availability

Please be aware that while we can dial into all of the above countries, call from numbers can only be added for US, Canada, Great Britain, New Zealand, Netherlands, Portugal, and Sweden. Australia is also available (by request with support.)

Working with the Dialable Countries Setting

To activate, edit, or disable the available countries, users will need to have Admin access to Orum. From there, the setting can be controlled from Settings > System > Dialable countries (shown below).

  • Simply click into the whitespace in the box and Orum will show you a list of any countries that have not already been activated.
  • If all available countries are to be activated, admins can select the small hyperlink below the box marked "Copy available countries".
  • Click to add them to the list (admins will see the country added in green).
  • Click 'Save'.
  • If an admin would like to remove a country, they can simply click the "x" to the right of the country's name and click 'Save'.

Special Notes on Territories

Note on UK Territories: Please note that per Orum's legal department, UK Territories are not considered to technically be a part of the UK as they have separate laws, governments, and regulations which can all have varying impacts on telephony-based operations.  With this in mind, Orum currently does not support dialing into the Channel Islands, Isle of Man, Jersey, and other UK Territories.

Legal Information

Only customers with Admin-level access have the ability to work with the Dialable Countries setting. As Orum does not provide legal advice, we depend on our customers to carefully research which countries and regions they want to call into. We recommend consulting with your legal team to ensure that you are in compliance with the way this setting is configured. 

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