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International Dialing

Parker Tinsley
Updated

Orum now supports dialing into a wide range of international countries and territories, with specific capabilities and requirements tailored to each. This article outlines the available international countries, categories, number availability, and newly introduced international language detection. 

Please be advised:

  • International Dialing is available to Ascend accounts only
  • Only Admins have access to manage Dialable Countries in Account Settings.

Note: As Orum does not provide legal advice, you are responsible for researching which countries and regions you and your team want to call into. We recommend consulting with your legal team to ensure that you comply with our International dialing regulations. 

International Countries & Territories

Countries available for international dialing are broken into three categories:

  1. Countries and territories that can be dialed with standard dialing (click-to-call or power):
    • These countries support dialing without AI automation. While they are dialable, Orum's advanced features, such as AI detection, Parallel Dialing, and VM drop are not available.
  2. Countries and territories that can be dialed with parallel dialing and automation:
    • These are English-speaking countries where Orum’s advanced voice detection and automation features are fully supported.
    • Orum’s AI detector now supports English, Spanish, Portuguese, French, and German with full dialing automation.
    • Automation = features like Voicemail detection, drop, and sequencer.

If a country or territory requires you to acquire/setup a number, you can contact Orum Support or submit a ticket. Our support team will be able to guide you through acquiring the necessary numbers.

Note on UK Territories:

UK Territories, such as the Channel Islands, Isle of Man, and Jersey, have separate laws and regulations. Currently, Orum does not support dialing into these territories.

ℹ️ We recommend using CMD+F to search quickly for a specific country.

Country/Region Standard Dialing (Click-to-call & Power) Parallel Dialer and AI Detection & Automation International Numbers Available? Additional Number Setup Required Notes
Ascension Islands NO NO NO    
Andorra YES NO NO    
United Arab Emirates YES NO NO TRUE *Reach out to support to setup
Afghanistan NO NO NO    
Antigua and Barbuda YES YES NO    
Anguilla YES YES NO    
Albania YES NO NO    
Armenia YES NO NO    
Angola YES NO YES TRUE *Reach out to support to setup
Argentina YES NO NO    
American Samoa YES YES NO    
Austria YES NO YES TRUE *Reach out to support to setup
Australia YES YES YES TRUE *Reach out to support to setup
Aruba YES NO NO    
Azerbaijan YES NO NO    
Bosnia and Herzegovina YES NO YES TRUE *Reach out to support to setup
Barbados YES YES NO    
Bangladesh YES NO NO    
Belgium YES NO YES TRUE *Reach out to support to setup
Burkina Faso YES NO NO    
Bulgaria YES NO NO    
Bahrain YES NO YES TRUE *Reach out to support to setup
Burundi YES NO NO    
Benin YES NO NO    
Bermuda YES YES NO    
Brunei Darussalam YES NO NO    
Bolivia YES NO NO    
Bonaire, Sint Eustatius and Saba YES NO NO    
Brazil YES NO YES TRUE *Reach out to support to setup
Bahamas YES YES NO    
Bhutan YES NO NO    
Botswana YES YES NO    
Belarus NO NO NO    
Belize YES YES NO    
Canada YES YES YES    
Congo, Dem. Rep. of (former Zaire) NO NO NO    
Central African Republic NO NO NO    
Congo NO NO NO    
Switzerland YES NO YES TRUE *Reach out to support to setup
Côte d'Ivoire (Ivory Coast) NO NO NO    
Cook Islands YES NO NO    
Chile YES NO YES TRUE *Reach out to support to setup
Cameroon YES NO NO    
China NO NO YES TRUE *Reach out to support to setup
Colombia YES NO YES TRUE *Reach out to support to setup
Costa Rica YES NO YES    
Cuba NO NO NO    
Cape Verde YES NO NO    
Curaçao NO NO NO    
Cyprus YES NO YES TRUE *Reach out to support to setup
Czech Republic YES NO CHECKING TRUE *Reach out to support to setup
Germany YES NO YES TRUE *Reach out to support to setup
Djibouti YES NO NO    
Denmark YES NO YES TRUE *Reach out to support to setup
Dominica YES YES YES    
Dominican Republic YES NO YES    
Algeria YES NO NO    
Ecuador YES NO YES    
Estonia YES NO YES TRUE *Reach out to support to setup
Egypt YES NO NO    
Eritrea NO NO NO    
Spain YES NO YES TRUE *Reach out to support to setup
Ethiopia NO NO NO    
Finland YES NO YES TRUE *Reach out to support to setup
Fiji YES NO NO    
Falkland Islands YES NO NO    
Micronesia YES NO NO    
Faroe Islands YES NO NO    
France YES NO YES TRUE *Reach out to support to setup
France (EEA Originated Price) NO NO NO    
Gabon YES NO NO    
United Kingdom YES YES YES    
Grenada YES YES YES    
Georgia YES NO YES TRUE *Reach out to support to setup
French Guiana YES NO NO    
Ghana YES YES YES TRUE *Reach out to support to setup
Gibraltar YES YES NO    
Greenland YES NO NO    
Republic of the Gambia YES NO NO    
Guinea YES NO NO    
Guadeloupe YES NO NO    
Equatorial Guinea YES NO NO    
Greece YES NO YES TRUE *Reach out to support to setup
Guatemala YES NO YES TRUE *Reach out to support to setup
Guam YES YES NO    
Guinea-Bissau YES NO NO    
Guyana YES YES NO    
Hong Kong NO NO YES TRUE *Reach out to support to setup
Honduras YES NO YES TRUE *Reach out to support to setup
Croatia YES NO YES TRUE *Reach out to support to setup
Haiti NO NO NO    
Hungary YES NO YES TRUE *Reach out to support to setup
Indonesia YES NO YES TRUE *Reach out to support to setup
Ireland YES YES YES TRUE *Reach out to support to setup
Israel YES NO YES    
India NO NO NO    
Iraq NO NO NO    
Iran NO NO NO    
Iceland YES NO NO    
Italy YES NO YES TRUE *Reach out to support to setup
Jamaica YES YES YES    
Jordan YES NO YES TRUE *Reach out to support to setup
Japan YES NO YES TRUE *Reach out to support to setup
Japan - Santuu Discount (in JPY) NO NO NO    
Kenya YES YES YES    
Kyrgyzstan YES NO YES TRUE *Reach out to support to setup
Cambodia YES NO YES TRUE *Reach out to support to setup
Kiribati YES NO NO    
Comoros YES NO NO    
Saint Kitts and Nevis YES YES NO    
South Korea YES NO YES TRUE *Reach out to support to setup
Kuwait YES NO NO    
Cayman Islands YES YES YES    
Kazakhstan YES NO YES TRUE *Reach out to support to setup
Lao People's Democratic Republic YES NO YES    
Lebanon NO NO NO    
Saint Lucia YES YES YES TRUE *Reach out to support to setup
Sri Lanka NO NO YES TRUE *Reach out to support to setup
Liberia NO NO NO    
Lesotho YES NO NO    
Lithuania YES NO YES TRUE *Reach out to support to setup
Luxembourg YES NO YES TRUE *Reach out to support to setup
Latvia YES NO NO    
Libya NO NO NO    
Morocco YES NO YES TRUE *Reach out to support to setup
Monaco YES NO NO    
Moldova YES NO YES TRUE *Reach out to support to setup
Montenegro YES NO YES    
Madagascar YES NO NO    
Marshall Islands YES YES NO    
Macedonia YES NO NO    
Mali YES NO NO    
Myanmar (Burma) NO NO YES TRUE *Reach out to support to setup
Mongolia YES NO NO    
Macao YES NO YES TRUE *Reach out to support to setup
Northern Mariana Islands YES YES NO    
Martinique YES NO NO    
Mauritania YES NO NO    
Montserrat YES YES NO    
Malta YES NO YES TRUE *Reach out to support to setup
Mauritius YES NO YES    
Maldives YES NO NO    
Malawi YES NO NO    
Mexico YES NO YES    
Malaysia YES NO YES TRUE *Reach out to support to setup
Mozambique YES NO NO    
Namibia YES NO NO    
New Caledonia YES NO NO    
Niger YES NO NO    
Nigeria YES YES YES TRUE *Reach out to support to setup
Nicaragua NO NO YES    
Netherlands YES NO YES TRUE *Reach out to support to setup
Norway YES NO YES TRUE *Reach out to support to setup
Nepal YES NO NO    
Nauru YES YES NO    
New Zealand YES YES YES    
Oman YES NO NO    
Panama YES NO YES TRUE *Reach out to support to setup
Peru YES NO YES    
French Polynesia YES NO NO    
Papua New Guinea YES NO NO    
Philippines YES NO YES TRUE *Reach out to support to setup
Pakistan YES NO NO    
Poland YES NO YES TRUE *Reach out to support to setup
Saint Pierre and Miquelon YES NO NO    
Puerto Rico YES NO YES TRUE *Reach out to support to setup
State of Palestine YES NO NO    
Portugal YES NO NO    
Palau YES YES NO    
Paraguay YES NO YES    
Qatar YES NO NO    
Reunion YES NO NO    
Romania YES NO YES TRUE *Reach out to support to setup
Serbia YES NO YES TRUE *Reach out to support to setup
Russia NO NO YES    
Rwandese Republic NO NO NO    
Saudi Arabia YES NO YES TRUE *Reach out to support to setup
Solomon Islands YES NO NO    
Seychelles YES NO NO    
Sudan NO NO NO    
Sweden YES NO YES    
Singapore YES YES YES TRUE *Reach out to support to setup
Saint Helena YES NO NO    
Slovenia YES NO YES TRUE *Reach out to support to setup
Slovakia YES NO NO    
Sierra Leone YES YES NO    
San Marino YES NO NO    
Senegal YES NO NO    
Somali Democratic Republic NO NO NO    
Suriname YES NO NO    
Republic of South Sudan NO NO NO    
Sao Tome and Principe YES NO NO    
El Salvador YES NO YES    
Sint Maarten (Dutch Part) NO NO NO    
Syria NO NO NO    
Swaziland NO NO NO    
Turks and Caicos YES YES NO    
Chad YES NO NO    
Togo YES NO NO    
Thailand YES NO YES    
Tajikistan YES NO NO    
Timor-Leste YES NO NO    
Turkmenistan YES NO NO    
Tunisia YES NO YES    
Tonga YES NO NO    
Turkey YES NO NO    
Trinidad and Tobago YES YES YES    
Tuvalu YES NO NO    
Taiwan NO NO YES TRUE *Reach out to support to setup
United Republic of Tanzania YES NO NO    
Ukraine NO NO YES TRUE *Reach out to support to setup
Uganda YES YES YES TRUE *Reach out to support to setup
United States of America YES YES YES    
Uruguay YES NO NO    
Uzbekistan YES NO NO    
Saint Vincent and the Grenadines YES YES NO    
Venezuela NO NO YES    
Virgin Islands (US & British) YES YES YES    
Virgin Islands (US & British) YES YES NO    
Vietnam NO NO YES    
Vanuatu YES YES NO    
Wallis and Futuna YES NO NO    
Samoa YES NO NO    
Kosovo YES NO NO    
Yemen NO NO NO    
Mayotte YES NO NO    
South Africa YES YES YES TRUE *Reach out to support to setup
Zambia YES YES NO    
Zimbabwe NO NO NO    

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