How to find a recording link in Orum

Issue: This article describes how to find a link to a recorded call in Orum

Resolution Steps:

1. From the Orum homepage, find and select the "Call History" option on the top left
2. On the Call History page, scroll to the right and find the "Recording" column
3. Find the example call(s) in question and choose the associated hyperlink labelled "Link"
4. Please send these link addresses to Orum Support
5. **A screenshot has been included below for your convenience

***If these option are not visible, it could be that the user does not have appropriate access permissions, or call recording is not enabled in Orum.***

To enable call recording, Please use the process outlined in this support article.