Orum supports two platforms for outbound dialing to Prospects:
- Computer-based dialing
- Phone-based dialing
Computer-dialing is the process of utilizing your internet connection to make a call. If you have ever used Google Voice, you have used a computer-dialing solution. When you use a computer, you are calling via the internet, allowing you to plug your headphones directly into your computer.
|Convenience - Users can plug their headphones or headset direction into the computer if they wish to make a call.|
|Scalable - Users can leverage Voice when they have an internet connection, but don’t have a landline, or very strong cell signal.|
|Quality Depends on Connection - Calling using a computer requires a reliable internet connection for good call quality. This includes both your connection speed and connection quality; therefore, optimal call quality requires specific network configurations to be met.|
|Orum recommends using a wired network connection. Poor Bluetooth connections can cause audio degradation.|
With computer-based dialing, your calls will be placed using your computer’s audio devices.
|It is recommended to use a wired USB headset for the best quality.|
When first placing a call using the computer-based dialing method, Orum will request permission to access your microphone through your browser. You will need to allow microphone access to make calls via your computer.
Dialing by a phone functions by dialing the via our alternative option using your landline or mobile number.
|Quality - The call quality is what you would expect from a mobile phone or landline because this method leverages traditional telco (hard lines) and cell towers.|
|Convenience - Users can use their headphones or headset that connects to their landline or mobile phone.|
|Quality Depends on Service Coverage. Poor coverage could lead to poor call quality.|
|Note: Using a VOIP phone on top of an existing computer-based method is not recommended as this adds additional delay and there may be some feature incompatibility between systems. Only use a Mobile for Landline to dial in.|