Call History Page

Call History Page

Call History is a feature that allows users and admins to review the history of all the calls placed in Orum. You can search a prospect by name, filter calls by connected/not connected, filter by disposition, filter by list, and filter by list intelligence. If you have recordings enabled, this is where you can find links to the recorded calls.

Can I find the recording of a specific call?

• In Call History, you may search by a propect's name using the search functions on the left.

How do I filter by dispositions?

• On the left-hand side of Call History, you will see the ability to filter by dispositions. Select the Dispositions drop-down menu, and check the boxes of the dispositions you want to surface.

• How do I find my failed/dialtree calls?

  • On the left-hand side of Call History, Select the Disposition drop-down menu, and then scroll down to "List Intelligence Dispositions".  You can now filter by calls that failed or went to a dial tree.

Is there a way that I can filter by the lists a rep is calling on?

• Yes.  By using the "LIST" drop down shown below, users can filter call history by the individual list that was being called on.