Call History Tab

Call History Tab

Call History is a feature that allows users and admins to review the history of all the calls placed in Orum. You can search a prospect by name, filter calls by connected/not connected, filter by disposition, and filter by list intelligence. If you have recordings enabled, this is where you can find links to the recorded calls.

Can I find the recording of a specific call?

• In Call History, you may search by a propects name using the search functions on the left.

How do I filter by dispositions?

• On the left hand side of Call History, you will see the ability to filter by dispositions. Check the boxes of the dispositions you want to surface.

How do I find my failed/dialtree calls?

• On the left hand side of Call History, navigate to list intelligence. You can now filter by calls that failed or went to a dial-tree.