Call History Page
Call History is a feature that allows users and admins to review the history of all the calls placed in Orum. You can search a prospect by name, filter calls by connected/not connected, filter by disposition, filter by list, and filter by list intelligence. If you have recordings enabled, this is where you can find links to the recorded calls.
Can I find the recording of a specific call?
- In Call History, you may search by a propect's name using the search functions on the left.
How do I filter by dispositions?
- On the left-hand side of Call History, you will see the ability to filter by dispositions. Select the Dispositions drop-down menu, and check the boxes of the dispositions you want to surface.
How do I find my failed/dialtree calls?
- On the left-hand side of Call History, Select the Disposition drop-down menu, and then scroll down to "List Intelligence Dispositions". You can now filter by calls that failed or went to a dial tree.
Is there a way that I can filter by the lists a rep is calling on?
- Yes. By using the "LIST" drop down shown below, users can filter call history by the individual list that was being called on.