Call Recording Settings and Two Party Consent

The information and content provided in this article is for informational purposes only. You are solely responsible for keeping up to date and complying with all applicable recording laws. You should consult with your legal counsel to ensure that you obtain the appropriate level of consent from participants to record calls under the applicable laws. For more information, please see our Terms of Service.

Call Recordings Based on Area Code

You can avoid recording calls based on a few different criteria. This can be done in Settings > System within Orum under “Call Recordings”. After the call recording has been toggled on by an Orum Admin, the following selections can be made to account for two-party consent states:

 Automatically record all calls made to the US and Canada

•  Only record the rep's audio for all calls: This enables one-sided recording for ALL calls. Which only records the Orum user’s side of the call

Automatically record calls in the following area codes:

•  Only record the rep’s audio in the following area codes: This is where an Orum Admin would enable one-sided recording only for particular area codes (most commonly, area codes in two-party states)
• Record both the rep and prospect audio in the following area codes: This is where an Orum Admin would enable two-sided recording only for particular area codes (most commonly, area codes in one-party states)

We’ve listed area codes of states that have two-party consent laws below. At the bottom of this article is a list of these codes that you can copy-paste into the Orum Settings section:

Area Codes

California
209; 213; 310; 323; 408; 415; 424; 442; 510; 530; 559; 562; 619; 626; 650; 657; 661;
669; 707; 714; 747; 760; 805; 818; 831; 858; 909; 916; 925; 949; 951; 628

Connecticut
203; 475; 860

Delaware
302

Florida
239; 305; 321; 352; 386; 407; 561; 727; 754; 772; 786; 813; 850; 863; 904; 941; 954

Illinois
217; 224; 309; 312; 331; 618; 630; 708; 773; 779; 815; 847; 872

Maryland
240; 301; 410; 443; 667

Massachusetts
339; 351; 413; 508; 617; 774; 781; 857; 978

Michigan
231; 248; 269; 313; 517; 586; 616; 734; 810; 906; 947; 989

Montana
406

Nevada
702; 725; 775

New Hampshire
603

Pennsylvania
215; 267; 272; 412; 484; 570; 610; 717; 724; 814; 878

Washington
206; 253; 360; 425; 509

Canada

204; 226; 236; 249; 250; 263; 289; 306; 343; 354; 365; 367; 368; 403; 416; 418; 431; 437; 438; 450; 468; 474; 506; 514; 519; 548; 579; 581; 584; 587; 604; 613; 639; 647; 672; 683; 705; 709; 742; 753; 778; 780; 782; 807; 819; 825; 867; 873; 902; 905