Call Recording Settings | Two Party Consent

The information and content provided in this article is for informational purposes only. You are solely responsible for keeping up to date and complying with all applicable recording laws. You should consult with your legal counsel to ensure that you obtain the appropriate level of consent from participants to record calls under the applicable laws. For more information, please see our Terms of Service.

Call Recordings Based on Area Code

You can avoid recording calls based on a few different criteria. This can be done in Settings > System within Orum under “Call Recording”.  After the call recording has been toggled on by an Orum Admin, the following selections can be made to account for two-party consent states:

• Only record the rep's audio for all area codes: This enables one-sided recording for ALL calls. Which only records the Orum user’s side of the call.
• Only record the rep’s audio in these area codes: This is where a user would enable one-sided recording only for particular area codes (most commonly, area codes in two-party states).
• Never record calls in these codes: This setting can be used to completely disable call recordings for specific area codes.

** Important Note: If no selections are made below the main "enable call recording" toggle, both sides of all calls will be recorded by Orum. **

We’ve listed area codes of states that have two-party consent laws below. At the bottom of this article is a list of these codes that you can copy-paste into the “Restricted Area Codes” section:
State & Area Codes

California
209; 213; 310; 323; 408; 415; 424; 442; 510; 530; 559; 562; 619; 626; 650; 657; 661;
669; 707; 714; 747; 760; 805; 818; 831; 858; 909; 916; 925; 949; 951

Connecticut
203; 475; 860

Florida
239; 305; 321; 352; 386; 407; 561; 727; 754; 772; 786; 813; 850; 863; 904; 941; 954

Hawaii
808

Illinois
217; 224; 309; 312; 331; 618; 630; 708; 773; 779; 815; 847; 872

Maryland
240; 301; 410; 443; 667

Massachusetts
339; 351; 413; 508; 617; 774; 781; 857; 978

Michigan
231; 248; 269; 313; 517; 586; 616; 734; 810; 906; 947; 989

Montana
406

Nevada
702; 725; 775

New Hampshire
603

Pennsylvania
215; 267; 272; 412; 484; 570; 610; 717; 724; 814; 878

Washington
206; 253; 360; 425; 509

For ease of use; we have made the copy which you can use to copy-paste into Orum’s Settings with the area codes above:
209; 213; 310; 323; 408; 415; 424; 442; 510; 530; 559; 562; 619; 626; 650; 657; 661; 669; 707; 714; 747; 760; 805; 818; 831; 858; 909; 916; 925; 949; 951; 203; 475; 860; 239; 305; 321; 352; 386; 407; 561; 727; 754; 772; 786; 813; 850; 863; 904; 941; 954; 808; 217; 224; 309; 312; 331; 618; 630; 708; 773; 779; 815; 847; 872; 240; 301; 410; 443; 667; 339; 351; 413; 508; 617; 774; 781; 857; 978; 231; 248; 269; 313; 517; 586; 616; 734; 810; 906; 947; 989; 406; 603; 702; 725; 775; 215; 267; 272; 412; 484; 570; 610; 717; 724; 814; 878; 206; 253; 360; 425; 509

Prior to the engineering team updating these feature settings, here are the applicable details that pertained to call recording settings.  These are documented here for archive/legacy purposes.

• No recording restrictions. Record both sides of the call for all calls: This setting records both the Orum user and the prospect that they are connected with.
• Only record the rep's audio for all calls: This setting only records the Orum user side when connected to a prospect.
• Do not record calls to the area codes below: This setting does not record calls for the area codes that an Orum Admin designates in the box. **This setting can be used for two-party consent configurations**
• Only record the rep's audio for the area codes below: This setting only records the Orum user side when connected to a prospect whose number is in one of the area codes designated in the box. **For one-sided recording, users can add two-party consent area codes if desired**