Call Recordings

Call Recordings

Does Orum have call recording capabilities?

• Yes: If you sign the “Call Recording Addendum” then Orum’s team will help turn on the recording feature for you. Please create a support request at support.orum.com if you have any questions.

How do I know if calls are being recorded while dialing?

• You can see if a call is being recorded, or was recorded by simply hovering your mouse over the red dot displayed next to the call status! (Connected/Call Ended)

Here's so examples of the messaging you may see:

How do I find those recordings?

• To view in Orum - All recordings are logged in the “Call History” tab at the top of your Orum page. Once on call history page, scroll right until you see the "Recording" Column. Click the blue hyperlink labeled "Link", a new window opens and you can press play on the recording.

Pic of breakdown of call recording link view below:

To view in SFDC - it will depend on what field you’ve chosen to map the recording link to. Please use this guide to learn more about field mapping for call recordings.

To view in Salesloft - recording links will be placed in the calls tab

To view in Outreach - you can find recordings in the recording icon on the call activity