Call Dispositions

 

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Call Dispositions


Orum logs all calls within it’s platform and surfaces disposition analytics in its Analytics Tab.

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The dispositions you see are based off of the dispositions being pulled from your CRM. Orum will also list a few dispositions that are automatically chosen during our automated calling sessions. I will list these dispositions below.

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  • went to voicemail - The call went to voicemail, and we did not leave a pre-recorded voicemail.

  • went to voicemail - name match - Same as above, and we also confirmed the answering machine said either the person’s first or last name, or a nickname.

  • left voicemail - The call went to voicemail, and we left a pre-recorded voicemail.

  • left voicemail - name match - Same as above, and we also confirmed the answering machine said either the person’s first or last name, or a nickname.

  • no answer - There was no answer, and the call didn’t go to voicemail.

  • busy - There was a busy tone.

  • failed -

    The call failed = the call failed to dial, think about when you make a call on your cell phone and it just fails to dial out for some reason, then you try again.

    Detected a failed call = something on the recipient's end prevented the call from successfully dialing that prospect (not a working number or something similar).

  • cancelled - The call was cancelled, either because the rep pressed the pause button, the rep hung up, or a human was detected in another call while this call was ongoing.

  • dial tree - The call was routed to a dial tree.

  • dial tree - no directory - The dial tree that was routed to didn’t have a call directory to navigate. It only asked for an extension.

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