Dispositions in the Settings Tab
Establishing Dispositions
Establishing dispositions in Orum functions a little differently depending on which integration you are using.
Salesforce Integration Users- Are able to create additional dispositions straight from Orum, but the below will automatically be available:
Answered - Booked Meeting
Answered - Elevator Pitch Rejected
Answered - Follow Up Required
Answered - No Longer with Company
Answered - Wrong Person, Gave Referral
Answered - Wrong Person, No Referral
Busy - Call Later
Hook Rejected
Objection: Already Have Solution
Objection: Asked to Send Info
Objection: Not A Priority
Objection: Other
False Positive
Gatekeeper
Left Voicemail
No Answer
Wrong Phone #
Outreach and Salesloft Users- Dispositions are synced over from the CRM and are loaded directly into Orum. If the user needs to make changes or updates, they must be completed over in the CRM.
Orum Recommended Dispositions
Your company can use your own dispositions, but in the event that you are looking for recommendations, the following are the dispositions that Orum recommends.
You can use this link to view the Disposition Explanations at the bottom of this knowledge article.
"Answered - Booked Meeting"
"Answered - Elevator Pitch Rejected"
"Answered - Follow-Up Required"
"Answered - No Longer with Company"
"Answered - Wrong Person, Gave Referral"
"Answered - Wrong Person, No Referral"
"Busy - Call Later"
"False Positive"
"Gatekeeper"
"Hook Rejected"
"Left Voicemail"
"No Answer"
"Objection: Already Have Solution"
"Objection: Asked to Send Info"
"Objection: Not A Priority"
"Objection: Other"
"Wrong Phone #"
| The following offers further description of disposition-related elements and functionalities in Orum. |
What fields do I need to map to show up in analytics?
- If you want accurate analytics and numbers to show up, you will need to edit your cause disposition mapping settings, this allows Orum's AI to log what happened when Orum automatically hangs up on a call.
How to set up dispositions?
- Navigate to the settings tab (cog icon). Find this labeled area and click into the drop down.
You can edit your disposition setting by simply clicking edit. A pop-up menu appears where you will categorize the disposition by type such as meeting, connect, and unanswered, and then choose what automation happens when this disposition is selected.
Explanation of Recommended Call Dispositions
"Answered - Booked Meeting"
Prospect answered the call and booked a meeting.
"Answered - Elevator Pitch Rejected"
Prospect answered and declined.
"Answered - Follow-Up Required"
Prospect answered, and would like you to follow up with more information.
"Answered - No Longer with Company"
Prospect answered, but no longer works for the company you were trying to reach.
"Answered - Wrong Person, Gave Referral"
An unintended person answered, and referred you to the correct point of contact.
"Answered - Wrong Person, No Referral"
An unintended person answered, and did not provide the right point of contact.
"Busy - Call Later"
Prospect is busy and asked for you to call at another time.
"False Positive"
Orum falsely detected a human being and connected you with a machine. This does not happen often but may happen from time to time which is why the disposition is included.
"Gatekeeper"
Spoke to a receptionist, or assistant, but not a prospect.
"Hook Rejected"
Prospect declines to take your call after you introduce yourself
"Left Voicemail"
Left a voicemail for the prospect.
"No Answer"
No answer, and did not leave a message.
"Objection: Already Have Solution"
The prospect already has a solution for your services
"Objection: Asked to Send Info"
Prospect asked you to send information
"Objection: Not A Priority"
Your solution is not a priority for them
"Objection: Other"
Used for when an objection is given, but there is not an appropriate disposition available. In this case please use comment section to leave specifics
"Wrong Phone #"
The wrong number for Prospect.