Call From Number

 

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Call From Number

 

What is the Call From Number?

This is the number that you’ll be calling from, the number your prospect will see.

 

How are Call From Number's Monitored and Managed?

We provide each customer with real business lines that are compliant with the new caller ID laws and we do not do any number spoofing. We use automated reputation monitoring software to alert sales reps automatically of any potential SPAM risks.

Numbers provisioned to Orum customers are assigned to the specific account/company and are linked to you as the customer in our database.

We procure phone numbers from a tier 1 telephony distributor and have agreements in place to provide Grade A numbers in compliance with STIR/SHAKEN.

Is this local presence?

Orum does not support local presence at this time. The number you select are owned by you and not shared with other users.

How do I add a Call From Number?

Select the “+” icon to the right of the feature, right above the trash can icon. Then add an area code prefix to search for available numbers.

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Press + Icon to Add

 

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Enter Area Code to Search

 

How many call from numbers?

You can add up to 10 numbers… This helps you cycle through phone numbers and keep things fresh.

When do numbers get refreshed?

Each month, you can remove up to 10 numbers and add new ones

Can I call from my own number?

Orum does not support calling from your own number at this time

Can I use an international number as a call-from number?

Yes. After selecting the "+" option to add a new number, users will see the pop up below.  By typing "+" then the country code, Orum will attempt to find available call-from numbers within the designated country code. 

Please note:

1. These are based upon availability from our 3rd party telephony provider.

2. Call-from numbers are currently available for the following countries only: US, Canada, UK, Ireland, Australia, New Zealand, Netherlands, Portugal, and Sweden

 

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When should I delete a Call From Number?

Orum recommends that users delete a call-from number only when a red flag appears next to it in the pulldown menu.  For further information on this, please reference this article.

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