What is call forwarding?
Call forwarding allows a prospect to call you back on the numbers you’re calling from in Orum. PLEASE NOTE: When using the following steps to activate call forwarding, Orum's telephony provider needs approximately 5-10 minutes before the system will function as expected.
Why is call forwarding a big deal?
Not only is it important for prospects to be able to call you back, but phone numbers are more likely to be flagged as illegitimate SPAM when they don't ring to a real person or business.
How to set up call forwarding:
Click the “number you choose” hyperlink in the subtext of the sidebar:
Click This Hyperlink to Start
Enter your phone number:
Enter Phone Number then hit & "Call Me"
Our system will call you and ask you to enter in a 6 digit code. Enter the code that’s displayed our your screen, and we’ll save your callback phone:
Dial the Code When Prompted to Finish
PLEASE NOTE: When using these steps to activate call forwarding, Orum's telephony provider needs approximately 5-10 minutes before the system will function as expected.
If people call back what happens?
If you have Call Forwarding, it will ring the phone number you’ve setup
Can I set an international number as my call forwarding number?
Yes. Provided that your Orum account is enabled for international dialing to the country that your international number is in.
Please be sure to format your international call forwarding number as a single string starting with the country code. Example: +440718907654