DNC automations enhance your organization’s compliance and efficiency by providing centralized management of Do Not Call (DNC) lists. This functionality includes three automations that prevent unwanted contact with suspended prospects or numbers, ensuring that your sales reps don’t waste time calling numbers that should not be contacted.
These are org-wide automation and can only be performed by Admins in an account. Once a prospect or number is added to the DNC list, the effect is applied to all users across the entire account.
Automations available
| Automation | Functionality | Effect |
|---|---|---|
| Add prospect to DNC | Prospect will be removed from Orum for all reps in your organization and will not be called again. | All phone numbers associated with this prospect are suspended, preventing future calls. |
| Add number to DNC | Number will be removed from Orum for all reps in your organization and will not be called again, even if the prospect is different. | The selected number is suspended, ensuring it cannot be dialed by any user within the organization. |
| Add prospect and number to DNC | Prospect and number will be removed from Orum for all reps in your organization and will not be called again | Both the prospect and all associated numbers are added to the DNC list, ensuring no contact. |
How to add Automations
- Go to Settings > Dispositions
- Find the correct disposition > edit
- Add the automation you’d like
- Click SAVE
How to re-add a Prospect or Number
If a prospect or number has been mistakenly added to the DNC list or needs to be reactivated, only an admin can perform this task. Here’s how to re-add numbers or prospects:
- Load the List: The admin should load a list containing the same number(s) and/or prospect(s) that need to be reactivated.
- Click Re-add: Once the correct list is loaded, the admin can click the "Re-add" option. This will remove the selected numbers or prospects from the DNC list, allowing them to be contacted by users in the organization once again.
Technical Notes
- Propagation Delay: Changes to the DNC list may take a few minutes to propagate across the entire organization, especially in larger environments.
- Audit Logs: All actions related to Org Wide Suspensions, including the addition and reactivation of prospects or numbers, are logged for audit purposes. Administrators can review these logs as needed for compliance verification.
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