Users will now be able to mark a contact’s number status in Orum without going into their CRM.

Assigning a Status

SDRs may assign a status of “Valid”, “Questionable”, or “Invalid” to numbers in Orum. Once a status is assigned to a number a colored dot will appear next to the number. If no status has been assigned then there will be an empty dot next to the number.

More efficient dialing

Once a number has been marked as “Invalid” it will automatically be skipped in dialing lists. 

FAQs

• If I mark a number with a status, does that status automatically apply to any other contacts that number may be associated with?
  • No, statuses are unique to contact and number combinations - so if a number is marked with a status, that same number will not be marked on any other contacts it is associated with.
  • In the case of CSV integrations contacts are defined as unique on the basis of the name and sales rep who uploaded the CSV.
    
    
• Will the number statuses flow back into my CRM?
  • No, number statuses will remain in Orum, with the exception of number status changes made to Outreach-based prospects. For Outreach integrations the status will flow back to the phone number associated with the dial.
    
    
• What integrations is this feature available with?
  • This feature works for all numbers in Orum, regardless of what integration they come in through
  • If a prospect phone number has a status assigned from Outreach, Orum will respect that number status.