Ever wonder how to get the most from your analytics and call dispositions? Here is a list of best practice dispositions that we recommend and use!
- No Answer
- Standard No Answer
- Went to Voicemail
- Went to a VM
- Busy Signal
- Busy Signal
- Bad Number
- Connected with somebody who is not associated with the company or target prospect whatsoever
- Busy: Call Later
- Prospect is busy and asked for you to call at another time
- Elevator Pitch Rejected
- Prospect declines to talk further after you give your pitch
- False Positive
- Orum falsely detected a human being and connected you with a machine. This does not happen often but may happen from time to time which is why the disposition is included
- Follow-Up Required
- Had a good conversation, but requires more follow-up before handing off
- Gatekeeper: Did not Transfer
- Connected to a gatekeeper, but they were not able to transfer you to desired prospect.
- Gatekeeper transferred: Did not leave VM
- Connected with Gatekeeper and they were able to transfer you. Upon transferring, the call went to VM but you did not leave one.
- Gatekeeper transferred: Left VM
- Connected with Gatekeeper and they were able to transfer you. Upon transferring you left a VM
- Hook Rejected
- Prospect declines to take your call after you introduce yourself and reason for calling.
- Hang Up
- 5-10 seconds, they hang up before the intro - during 1st part of hook. Should be very rare, under 5% of all connects.
- Left Voicemail
- Meeting Scheduled
- You booked a meeting!
- Objection: Already Have a Solution
- The prospect already has a solution for your services
- Objection: Asked to Send Info
- Prospect asked you to send information
- Objection: Not a Priority
- Your solution is not a priority for them
- Objection: Other
- Used for when an objection is given, but there is not an appropriate disposition available. In this case please use the comment section to leave specifics
- Person Left Company
- Prospect is no longer at the company, rep should be updating the contact and creating a new one
- Reach back out in X time
- Prospect asked you to reach back out later in the year when they might be evaluating solutions like yours
- Wrong Person: Gave Referral
- This person has no power, as far as selecting tools to use. However, the person told you who you should reach out to
- Wrong Person: No referral
- This person has no power, as far as selecting tools to use and did not tell you who the right person to reach out to is