Suggested Behaviors and Practices

Subject: This article aims to help guide users through our recommended settings and configurations for the best experience with Orum.

 

Table of Contents:

1.) Internet

2.) Audio

3.) Browser, and Browser Hygiene

4.) Don't forget to restart your computer

 

Internet- 

If possible, we recommend hardwiring your internet. This alleviates the chance of wifi signal dropping while on a call. Much like cellular signal, wifi signal can fluctuate by the second. If hardwiring is not possible, try to make sure there is as little distance between you and your router as you can, or consider using a wifi extender.

We also recommend testing your internet upload and download speeds to ensure you have a high-speed internet connection. Please use the CloudFlare website linked here to do so.

 

Work From Home / Remote Users:

- 100 Mbps download, 5 Mbps upload and <100ms latency is an absolute minimum.

- Your overall speed and latency depend on a few factors - how many/what type of apps are running, how many devices/users are on the home network, etc.

Possible Side Effects: A bad wifi signal can cause general lag, poor audio quality, and worst case scenario a call to drop. Not having a high-speed internet connection can cause all sorts of undesired Orum behaviors including long connection times to prospects, audio issues, and a general lack of useability.

**NOTE: VPNs, Firewalls, and security apps can have various impacts on Orum's operation.  Please keep this in mind when considering any challenges that you may encounter while using Orum.**

 

Office Networking:

- 20Mbps download / 5 Mbps upload bandwidth and <100ms latency PER ORUM USER.

- Please have your IT team review this article regarding whitelisting and SIP/STUN configuration to ensure the network has the proper config in place. 

Possible Side Effects: A bad wifi signal can cause general lag, poor audio quality, and worst case scenario a call to drop. Not having a high-speed internet connection can cause all sorts of undesired Orum behaviors including long connection times to prospects, audio issues, and a general lack of useability.

**NOTE: VPNs, Firewalls, and security apps can have various impacts on Orum's operation.  Please keep this in mind when considering any challenges that you may encounter while using Orum.**

 

Audio-

We recommend using a wired headset, specifically the kind that connects via USB ports. While Bluetooth headsets are great, they also are heavily dependent on signal, and battery life, both can change dramatically on calls. 

Once the headset is connected to your computer, check to make sure that the headset is set as both your default input and output audio selection, as this is how your browser determines which speakers and microphone to use. A mismatch setting here can create audio challenges, so be sure they match. 

 

Browser Best Practices & Software Interactions-

We recommend Chrome as the preferred browser to use with Orum. 

- Use a fresh browser every day.

Leaving your browser open, means all those tabs are running in the background constantly, which in turn will slow down your system.
This also helps to make sure that whatever browser you are using, is getting updated to the most recent release.

- Tab management.

Once done with a tab, close it. When you have a ton of tabs open, it’s hard to know if you have a site open multiple times, which can cause all kinds of symptoms.

- Know your extensions

What they do. If you don’t use them, remove them.  From within Chrome, this can be easily viewed and managed using this link: chrome://extensions/

- Software Interactions:

We have noticed that there are a few applications that can possibly interrupt Orum's normal operation.  If you are noticing unexpected symptoms in Orum, one suggestion is to completely close out of other apps in use and refresh Orum to see if things stabilize.

**In order to help ensure you do not lose a potential "at bat" with a prospect, we recommend trying to completely close out of superfluous applications while making dials in Orum so all system and internet resources can be brought to bear on connecting with prospects!**

 

Don't forget to restart & update your computer and browser!

At a minimum, you should be completely shutting down your computer at the end of your work week, but at the end of your work day is the best practice, and will make your machine last much longer.  Please also be mindful of keeping your computer and browser updated to the most current version. These also have a direct impact on Orum's stability and performance!

 

 

 

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