Orum’s enhanced integration with Outreach Kaia allows calls made during Orum high-volume dialing sessions to be automatically captured, recorded, and sent to Kaia for analysis.

Once enabled, every recorded Orum call becomes a searchable, analyzable asset inside Outreach—giving reps and managers richer coaching insights without changing their workflow.

Setup Instructions

From Orum Admin Settings:

Allow Orum to send recordings to Kaia

• Navigate to Admin Settings in Orum

• Locate the Outreach Kaia integration

• Toggle Kaia ON

Enable Call Recording

• Call recording must be enabled for Kaia to ingest and analyze audio

• Recorded Orum calls are automatically sent to Outreach

From Outreach Admin Settings

Allow Outreach to import call recordings from Orum

• Navigate to Administration

• Under Tools, select Kaia

• Scroll to the bottom and toggle Kaia call recording import from 3rd parties to ON

Once these settings are enabled, no additional rep action is required.

Frequently Asked Questions

Does Kaia Live Assist work during Orum calls?

Not today. Kaia Live Assist does not currently surface real-time prompts during Orum dialing sessions. This is something we may explore in the future.

Can customers use both Kaia and Orum’s AI Coaching?

Yes. Customers can use both systems together.

Key differences:

• Orum focuses on call-level performance and improvement, including live listening, AI scorecards, and AI roleplay

• Kaia provides broader conversational intelligence across calls, meetings, emails, and sequences

Do I need to manually record calls?

No. As long as call recording is enabled in Orum, calls are automatically recorded and sent to Kaia.

Is this available to all customers?

Yes—this enhancement is available to all joint Orum + Outreach Kaia customers.

Does this require an additional license?

No additional license is required beyond:

• An active Orum subscription

• An active Outreach Kaia subscription